Units 3 & 4 Fleets Industrial Estate
2 Willis Way
Poole
Dorset
BH15 3SS
Email: sales@workfurnituredirect.co.uk
Phone: 0800 298 70 33
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We deliver to addresses in the United Kingdom. Delivery charges and timescales depend on whether an item is held in stock or made to order, so please check the product page before you buy.
We deliver to UK mainland addresses as standard.
Deliveries to the Scottish Highlands, the Scottish Islands, Northern Ireland, the Isle of Man, the Channel Islands and international destinations are available on request and are quoted separately. Please contact us on 0800 298 70 33 or at sales@workfurnituredirect.co.uk before ordering so we can confirm the cost and timescale.
Orders placed before 5:30pm, Monday to Friday, are processed the same working day. Orders placed after that, or at a weekend or on a bank holiday, are processed the next working day.
"Working day" means Monday to Friday, excluding bank holidays. Our delivery service operates 8am to 6pm.
| Product group | Standard delivery (within 5 working days) | Next working day |
|---|---|---|
| Seating | Free | £4.95 per item |
| Sit/stand desking | Free | £8.95 per item |
| Bench desking | Free | £8.95 per item |
| Wooden bookcases & cupboards | Free | £8.95 per item |
| Steel storage | Free | £8.95 per item |
| All other furniture | Free | £8.95 per item |
| Visual communication & workspace accessories | Free | Quoted on request |
Orders under £30 carry a £5 delivery surcharge.
Made-to-order items are produced for your order, so they take longer. Delivery is included at no charge, but please plan around these lead times:
| Product group | Lead time |
|---|---|
| Fast track upholstered seating | 5 to 10 working days |
| Furniture with cut-outs for power or cables | 5 to 10 working days |
| Acoustic wall screens, wall tiles & ceiling baffles | 5 to 10 working days |
| Security safes (under 56kg) | Within 5 working days |
| Security safes (over 56kg) | Within 10 working days |
| Design soft seating | 15 to 20 working days |
| Steel storage in special colourways | 15 to 20 working days |
| Screen systems | 15 to 20 working days |
| Acoustic desktop & floor standing screens | 15 to 20 working days |
If you need something by a particular date, tell us before you order and we will confirm whether we can meet it.
Most furniture is delivered flat-packed unless the product page says otherwise.
Delivery is made to your main access point or kerbside, depending on the product and the quantity. This means the driver will not carry goods into your building, upstairs, or to a particular room unless you have bought a pre-build or installation service.
Seating can be delivered pre-built and ready to use straight from the box. Steel storage is supplied fully assembled as standard.
These are optional extras. Prices are shown at checkout and vary by product.
Adding a pre-build or installation service to a made-to-order product can add up to 5 or 10 working days to the lead time. This is shown at checkout.
Installation pricing assumes reasonable access, a ground-floor installation or a usable goods lift for upper floors, and suitable on-site parking available between 07:00 and 17:00. If the details given to us turn out to be wrong and our team cannot complete the work or has to return, additional charges may apply.
For safety reasons we cannot install in an area where other trades are still working. Please make sure the room is clear and accessible before our team arrives.
For projects of more than 10 items or bespoke installation requirements, contact us for a tailored quotation.
You will receive an email with tracking details as soon as your order is dispatched. If you have not had a confirmation straight away, do not worry, it is on its way. If anything looks wrong, contact us at sales@workfurnituredirect.co.uk.
Plans change. If you need to move your order, delivery or installation date, contact us as early as you can and we will do our best to accommodate you.
If a booked installation is cancelled with less than 72 hours' notice, a cancellation charge may apply. Amendments made after a booking is confirmed may affect pricing or lead times.
Unless we have agreed a longer period with you, we will deliver within 30 days of the day your order is accepted. If we miss that, you may treat the contract as at an end and we will refund you in full.
Where a made-to-order lead time above is longer than 30 days, that longer period is the agreed delivery period and you will have been told it before you order.
We are not responsible for delays caused by events outside our reasonable control, but we will contact you as soon as possible to let you know and to agree what happens next.
Please check your delivery on arrival. If anything is damaged or missing, tell us at sales@workfurnituredirect.co.uk within 7 days of delivery so we can put it right quickly.
If you are a consumer, telling us later than that does not affect your legal rights. See our Returns & Refunds page.
Burton & Towers Ltd. trading as Work Furniture Direct Units 3 & 4 Fleets Industrial Estate, 2 Willis Way, Poole, Dorset, BH15 3SS Email: sales@workfurnituredirect.co.uk Phone: 0800 298 70 33 Company number: 03522566 · VAT registration: GB 619 8452 10
